Case studies
What this looks like in a real department.
Each one names the setting, the period and the size of the deployment, and says plainly what was measured and what was reported. None of them describes our whole customer base.
- Independently evaluated An acute NHS Trust
Every interaction recorded, including the ones that escalated One emergency department, several weeks, SBRI Healthcare supported - Independently evaluated Nottingham and Nottinghamshire LMNS
Two years, three organisations, independently evaluated Two-year pilot across NUH, Sherwood Forest Hospitals and Nottingham CityCare - Maternity Epsom and St Helier University Hospitals NHS Trust
Getting discharge information understood before a family goes home Maternity services, hospital and community, from 2024 - Maternity, three acute Trusts North East London Health and Care Partnership
A system-wide rollout written into a maternity equity strategy Maternity services across the ICS, from 2023 - Specialist cancer care The Christie NHS Foundation Trust
Communication support on every shift, not just the hour an interpreter is booked Nursing, medical and pharmacy teams from mid-2022 - Maternity University Hospitals of Leicester NHS Trust
When an interpreter cannot be sourced, maternity staff still need to be understood Short-term evaluation in the maternity department, two hospital sites - Rural critical access hospital, New Mexico Nor-Lea Hospital District
A rural trauma center where the interpreter is rarely in the building 25-bed site with a 24/7 Level IV trauma center - Neonatal intensive care A leading London NHS Trust Explaining a lumbar puncture to parents who do not speak English One neonatal unit caring for around 1,000 babies a year
Why some of these have numbers and some do not
Two of these are independent evaluations with stated denominators. The rest are accounts from the organisations themselves, without a pre-deployment baseline to compare against. We label which is which rather than presenting them as the same thing, and where an organisation has estimated a saving we say so it is their estimate.
If you want a saving figure for your own organisation, it has to be built from your data, not ours. Build your business case sets out the assumptions we would use and what you would need to check locally.