CardMedic – Fluent in Healthcare CardMedic – Fluent in Healthcare
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Partners

Your service, everywhere the conversation happens.

Interpreting covers the conversations it is called for, and good providers do that well. Partner with us and your service also shows up in the moments nobody places a call for – with the assured content, accessible formats and outcome data a modern tender asks for.

In short

Provider-neutral and non-exclusive. The healthcare organisation names its approved providers and routing rules – we make sure yours is one tap from the bedside.

Who we partner with

A note for language service providers before anything else: we send calls to you, not away from you. Every interpreter escalation placed through CardMedic is a call your network answers and bills for, and volumes rise as deployments scale. Our licence to the customer is fixed and does not rise with minutes, so we have no reason to keep a conversation from a human and every reason to make reaching one quick enough that staff actually do it. We also do not present your service as ours. Clinicians know whose interpreters they are reaching, so you keep the recognition that comes with answering the call rather than disappearing into our interface.

  • 01

    Language service providers

    Professional interpreters remain central

    Our organisational licence is fixed and independent of interpreter minutes. We put approved providers one tap from the bedside and add governed content and accessible formats around the interaction. That helps your bid address access, AI governance and outcomes – not only minutes. Any referral or partner arrangement is transparent and separately agreed, while the organisation remains in control of the right route for the patient.

    • One-click interpreter access inside a clinical workflow
    • Content and Easy Read, Read Aloud and sign language you do not have to build
    • Adoption, modality and escalation data to put in front of the customer
    • A route from the clinical workflow to your service, with the organisation choosing when it is used
    • Provider choice and interoperability: a customer can keep the provider they have
    • No white-labelling: your service is not presented as ours
  • 02

    Bedside and patient-engagement technology

    If you already own the screen at the bedside or the device in the ward, communication is the obvious next thing on it. We integrate rather than compete for the endpoint.

    • Accessible communication on hardware already deployed
    • A clinically governed content library behind your interface
    • Joint reference sites across acute and community care
  • 03

    Electronic patient records and clinical systems

    Communication happens inside a record, not beside it. Where an organisation wants CardMedic opened in context – from the patient record, with the right content already selected – that is a documented integration under agreement, sponsored by the Trust. We hold no claim to a live EPR integration today, and we would rather say so than imply one.

    • Communication support launched in context, not as a separate app to find
    • Accessible formats and interpreter routing without leaving the workflow
    • Adoption and escalation data alongside the clinical record, aggregated not identifiable
  • 04

    International distribution and assistance

    Health systems, insurers and assistance networks outside the UK need the same thing in a different regulatory frame. We localise, you own the relationship.

    • Established footprint in UK, US and international markets
    • Assurance groundwork already done, and shareable
    • Provider-neutral by design, so your commercials stay yours

Already working this way

These are the integrations we are able to name publicly, live in NHS organisations today.

We connect to other language service providers in live deployments as well. Whether a provider is named here is their decision and their customer’s, not ours – so this list reflects permission, not the number of providers we work with.

  • LanguageLine Solutions

    Professional interpreting reached from inside the clinical workflow.

  • Spark TSL

    Bringing accessible communication to the bedside screens patients already have in front of them.

  • Concentric Health

    Digital consent is theirs, not ours. We handle the conversation that has to happen first, so understanding is real before a decision is recorded.

How a partnership actually runs

We prioritise partners ready to name target customers, fund the commercial and technical work, and take a measurable proposition to market. Integration on its own is not the outcome, and a logo exchange is not a partnership.

  1. 01

    Name the customer

    We start from a real account and a real requirement, not a memorandum of understanding.

  2. 02

    Connect the two services

    Documented integration under agreement. Weeks, not quarters, when both sides fund the work.

  3. 03

    Take it to market together

    A joint proposition with agreed messaging, pricing and who does what in the bid.

  4. 04

    Measure and publish

    Adoption, escalation and outcome data both parties can stand behind in the next tender.

Built to the hardest standard

Built where the bar is highest, so the standard travels with it.

CardMedic was built inside acute NHS care, where a misunderstood instruction is a patient safety incident and every claim is examined by clinical governance, information governance and procurement before anyone signs anything.

That is a slow, demanding place to build. It is also the reason the platform arrives in your market already carrying assurance that would otherwise take years to establish.

  • Clinical safety Content authored or verified by clinicians, governed under a clinical safety framework with a named Clinical Safety Officer. Most sectors have no equivalent requirement.
  • Information governance Built to NHS DSPT, DTAC and UK GDPR expectations, with DPIA support and a documented sub-processor position.
  • Accessibility Designed for people excluded by language, literacy, cognition, hearing and sight – not retrofitted to pass an audit.
  • Evidenced in use Independently evaluated in live NHS services, with sample, setting and method published rather than summarised.

The same principle a defence or aerospace engineer would recognise: qualify against the most demanding requirement, and the adjacent ones are already met.

How we work with others

Communication in healthcare is not a market to be won. It is a shared responsibility, and it works best when interpreters, technology suppliers and healthcare organisations behave as though the patient is the point. These are the commitments we hold ourselves to, and we are content to be judged against them.

  • We collaborate with any responsible language service provider.
  • We will never seek to displace appropriate professional interpreting.
  • We are provider-neutral and support interoperability.
  • We believe healthcare organisations should control their own communication pathways and supplier choices.
  • We will challenge unnecessary barriers that prevent patients and staff accessing better communication, or prevent healthcare organisations realising legitimate efficiencies.
  • Where we encounter conduct that may breach contractual, procurement, competition or counter-fraud requirements, we will document it and refer it through the appropriate governance channels.

The last two are not a threat. They are the same standard we invite healthcare organisations to hold us to, and we would rather state it openly than act on it quietly.

Bring us a customer and a problem.

Tell us the account, the requirement and the date it has to be answered by. We will tell you honestly whether we can help and what it would take.

Get in touch Build a joint proposition