CardMedic, the award-winning digital platform transforming clinician and patient communication, today announced a major integration with LanguageLine Solutions, the global leader in on-demand interpretation.
The partnership brings one-click access to live, professional video and audio interpreters in more than 240 languages directly within the CardMedic app. The integration will help clinicians deliver safe, inclusive, and human-centered care at the point of need.
CardMedic’s digital app breaks down language, cognitive, and sensory barriers, providing clinicians with instant access to multilingual and multimodal tools that support patients across a wide range of communication requirements. With LanguageLine’s trusted interpreter network now embedded into the platform, CardMedic becomes the only solution of its kind to combine prewritten clinical content, AI powered accessibility tools, and live interpretation in one seamless workflow.
CardMedic was quickly developed during the COVID 19 pandemic in response to urgent communication breakdowns caused by masks and PPE. Since then, it has grown into a comprehensive healthcare language support platform, used across NHS trusts in the UK and expanding internationally into the United States.
The platform offers:
- An ever-expanding library of thousands of clinical peer-reviewed scripts in more than 50 languages
- Easy Read and Read Aloud modes for patients with additional cognitive or literacy needs
- British Sign Language and AI based signing avatars
- Offline access for use in ambulances and other low connectivity settings
- One tap access to LanguageLine interpreters for both spoken and signed languages.
Designed in collaboration with clinicians and refined through real patient feedback, the app is simple to use, fast to deploy, and built to fit within clinical workflows across acute, emergency, and routine care.
With the new integration, healthcare staff can connect to a live LanguageLine interpreter within seconds, directly inside the CardMedic app. Whether a conversation starts with a multilingual script or with an AI powered sign language avatar, clinicians can now escalate immediately to human interpretation with no disruption to care.
The experience includes intelligent language selection, optional department code support, and device flexibility. Early feedback from NHS and US health systems points to faster decision making, improved patient understanding, and reduced delays.
CardMedic’s AI is guided by a clinician in the loop model that ensures all content is accurate, culturally sensitive, and accessible at a 6 to 8-year reading level. The platform complies with GDPR, is tested to minimise bias, and is designed to complement human interpreters rather than replace them.
The result is a flexible, ethical, and scalable communication solution that strengthens understanding, safety, and trust across diverse patient populations.
Dr Rachael Grimaldi, Co-founder and Chief Medical Officer of CardMedic said: “Our mission is to remove barriers that stand in the way of safe, compassionate care. This integration with LanguageLine gives clinicians fast and reliable access to professional interpreters alongside all of CardMedic’s inclusive tools, making communication more effective and equitable than ever before.”
CardMedic has been cited in NHS England’s 2025 Patient Safety Healthcare Inequalities Reduction Framework and supported by key innovation programs including the NHS Innovation Accelerator, Clinical Entrepreneur Programme, MassChallenge, and Texas Medical Center Innovation.
As healthcare systems continue to focus on reducing disparities, CardMedic’s all in one platform is uniquely positioned to support scalable, equitable care across urgent and planned settings.
Simon Yoxon-Grant, President and CEO of LanguageLine Solutions said: “When a clinician can connect with a patient in their own language, it affirms the patient’s right to be heard. We’re proud to work with CardMedic to deliver that kind of access at the point of care.”
Looking ahead, CardMedic is developing personalised interpretation pathways, digital consent support, and communication tools for underserved communities. These innovations will further close gaps in understanding and access while reducing risks related to miscommunication.
Find out more about CardMedic’s work here or contact us to request a demo.
