CardMedic – Fluent in Healthcare CardMedic – Fluent in Healthcare
Sign in Book a demonstration
Sign in

Terms and conditions.

This version is dated 10 September 2026

These terms govern your use of the CardMedic website, web app and mobile application. Our privacy notice covers how we handle personal data.

Our trademark

Our companies Card Medic Limited and Card Medic, Inc. trade as “CardMedic” and this trading name and trademark belongs to Card Medic Limited and is protected as a registered trademark. No use may be made of our trade name or trademark without express prior written licence from Card Medic Limited.

Our proprietary rights

Content on the CardMedic website, web application, mobile application and related company collaterals may be created by a variety of contributors, including but not limited to employees, sub-contractors, directors, users, authors, subject matter experts, and third-party collaborators engaged by CardMedic. Regardless of the source or nature of the contribution, all intellectual property rights in the content belong exclusively to CardMedic. This ownership applies to content created directly or indirectly, whether through employment, contractual relationships, or user contributions, and includes all forms of intellectual property rights arising from or associated with such content.

Specifically (but without limitation) the content of the website, web application and mobile application (including communication flashcards and related features and functionality) is protected as copyright (and copyright is asserted with the copyright notice appearing at the foot of each screen or page).

No licence for the reproduction of any CardMedic owned copyright material, website, web application or mobile application content has been granted by CardMedic to any third party for the purpose of reproduction nor, particularly, to create a website, web application, mobile application or collection of printed materials containing CardMedic content (individually or in combination).

  • Prohibited competitive use. Users must not use CardMedic, its content, or platform for the purposes of competitive analysis, benchmarking, product development, or the creation of derivative or competing solutions.
  • Non-circumvention. No user may use access to CardMedic or its content to solicit, divert, or contract with CardMedic’s customers, prospective customers, or partners.

You must not republish or copy copyright material (including (without limitation) an individual communication flashcard and/or any combination of two or more communication flashcards, website, web app or mobile application content) belonging to CardMedic, nor sell, rent or sub-license such copyright material without express prior written consent.

You may not create frames around our web pages, web application pages or mobile application pages without prior written permission or otherwise copy, screen capture or share CardMedic content with others (including patients and colleagues) unless with express written permission from CardMedic.

Intellectual property in new features

All new features, functionalities, and enhancements introduced to the CardMedic platform, including but not limited to software updates, design improvements, and additional content, are and shall remain the exclusive property of CardMedic. No rights, title, or interest in such features are granted to users other than the limited licence to use them in accordance with these Terms. Any attempt to copy, reverse-engineer, or exploit such features for commercial purposes without prior written consent from CardMedic is strictly prohibited.

Grant of licence to health workers to use CardMedic

The CardMedic website, web application, mobile application, communication flashcards and associated features and content are designed to be used by health workers as a communication tool with individual patients and as such is intended that the communication content on the website, web application and mobile application be accessed by a health worker and shared (as a communication tool) with their patient(s) exclusively and at no charge to the patient.

Such use may be by way of creating a hard copy (print out) to show to a patient or by downloading an electronic copy to use in communication with a patient on an electronic device.

The CardMedic platform is designed to facilitate communication between healthcare professionals and patients without requiring the collection or storage of patient-identifiable information. CardMedic does not collect or retain patient personal data within the platform. Limited personal data may be processed only for administrative purposes, such as healthcare staff user account details.

Within the access granted to them, there is no limit to the number of times a health worker may use the content as a communication tool, nor any limit to the number of patients they may use it with. Access is granted through a licensed healthcare organisation or an approved evaluation, and the period of any evaluation access is confirmed when the request is approved. Evaluation access is for assessment purposes only and must not be used for patient care, diagnosis, treatment or emergency communication.

User identity and purpose. Users must not create accounts under false identities, misrepresent their occupational role, affiliation, or purpose of access. Any such misuse constitutes unauthorised access and a material breach of these Terms.

It is prohibited for any charge to be made by the health worker for use of CardMedic in any context whatsoever.

NHS Single Sign-On (SSO)

CardMedic supports NHS Single Sign-On (SSO) to provide healthcare professionals with secure, streamlined access to the platform. This integration ensures compliance with NHS security standards and facilitates authentication using NHS credentials, reducing the need for multiple logins and enhancing user experience while maintaining robust data protection measures.

Your suggestions and comments

You hereby grant CardMedic a non-exclusive license to use, reproduce, edit and authorise others to use any of your suggestions or comments that may be useful to us in the improvement of our website, web application and mobile application, and content (in any and all forms, formats or media).

Third party links, content and websites

We link to some third party sites from our website, web application and mobile application. While we strive to provide only quality links to useful and reliable websites, we have no control over the content and nature of third party websites and take no responsibility (and decline all liability) for the content on any third party website.

A link to another website does not imply a recommendation for all the content found on these websites and we may remove a link to a third party site at any time with no notice.

Please be also aware that any third party website will be subject to their own policies and terms and you should consult the general terms and conditions of each website.

Interpreter access and third-party services

CardMedic may enable access to interpreters through integrated third-party platforms or white-labelled solutions. Where such services are provided:

  • CardMedic acts solely as a facilitator and does not control the quality, availability, or performance of third-party interpreters.
  • Third-party providers are responsible for compliance with applicable laws, professional standards, and confidentiality obligations.
  • CardMedic will take reasonable steps to ensure that any third-party interpreter service integrated into our platform meets minimum security and privacy standards, but we do not accept liability for their acts or omissions.
  • Users engaging interpreter services through CardMedic remain responsible for ensuring that such services are appropriate for their clinical context.

Service communications, notifications and emails

By creating an account on CardMedic, you agree to receive essential communications related to your use of the service. These include account setup confirmations, security alerts, important operational messages, and requests for feedback (such as product surveys) intended to help us improve the functionality and user experience of the platform.

These are not marketing communications, notifications or emails and are necessary for us to deliver, maintain, and enhance the service.

Disclaimer for CardMedic

If you require any more information or have any questions about our disclaimer, please feel free to contact us by email at info@cardmedic.com.

All the information and content on this website, web application and mobile application is published in good faith and for general information purpose only.

The website, web application and mobile application do not provide medical advice and are not intended to be a substitute for professional medical advice, diagnosis or treatment from a qualified medical doctor or other qualified health care worker.

You should never delay seeking medical advice or disregard professional medical advice based on any of the content of this website, web application or mobile application.

Any action you take on the content you find on the website, web application or mobile application, is strictly at your own risk.

The content of the website, web application and mobile application are provided “as is”. CardMedic does not represent nor guarantee the information on the website, web application or mobile application are fault or error free, comprehensive, up to date or accurate although it is believed to be correct at the time of creation and publication on the website, web application and mobile application.

Parts of the website are provided free of charge. CardMedic does not guarantee their uninterrupted availability, any service level, or that they are free of any virus. Licensed access is governed by the agreement with the licensed healthcare organisation, which sets out the applicable service commitments. Evaluation Mode access is provided for assessment only and carries no service level commitment.

To the maximum extent permitted by applicable law, and in respect of access provided free of charge or for evaluation purposes, CardMedic, its directors and employees (i) expressly exclude all representations and warranties of any kind (whether express, implied or statutory) as to the completeness, reliability and accuracy of any of the content of the website, web application and mobile application; and (ii) shall not be held responsible or liable for any direct, indirect or consequential losses or damages, expenses or other claims howsoever arising out of actions taken by you (or any third party) in connection with the content of the website, web application or mobile application, or your use of (or inability to use) the website, web application or mobile application (or any third party’s use of (or inability to use) the website, web application or mobile application).

CardMedic, its directors and employees, exclude all liability for third party website content, web application content and mobile application content, or for any liability, damages or expenses howsoever incurred in relation to any link to the third party content from the website, web application or mobile application.

Nothing in this disclaimer will limit or exclude our or your liability for death or personal injury; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set out in this section and elsewhere in these Terms and Conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

Content and feature updates

You will receive new content and product feature communications from us unless you specifically request that you would not like to receive these communications. From time to time we may make suggestions and recommendations to you about goods or services that may be of interest to you.

Use of artificial intelligence

CardMedic may use artificial intelligence (“AI”) technologies to support the creation, enhancement, and organisation of communication content within the platform. AI may also be used to assist in the identification and selection of Language Service Providers to improve service quality and efficiency. This includes machine translation and other automated language technology used in the preparation and quality assurance of curated clinical content before release, and in the Live Translate functionality described below. Curated content is prepared from a clinically authored or clinically verified source and is quality-assured before publication, with the level of review proportionate to the potential clinical consequence of an error. All AI-driven processes are subject to appropriate human oversight and comply with applicable data protection and ethical standards. We do not use AI for automated decision-making that produces legal or similarly significant effects without human review.

Live translation services

CardMedic may offer real-time translation functionality (“Live Translate”) to support communication between healthcare professionals and patients. Live Translate is provided for convenience and does not replace professional interpretation or clinical judgment. While we strive for accuracy, translations may contain errors or omissions. Users remain responsible for verifying critical information before acting on translated content.

By using Live Translate, you acknowledge and agree that:

  • Translations are generated using automated tools and/or human interpreters under appropriate confidentiality obligations.
  • CardMedic does not guarantee the completeness or accuracy of translations and excludes liability for any reliance placed on translated content.
  • You must not use Live Translate for emergency or life-critical communications without confirming accuracy through a qualified interpreter.

Prohibited use, misrepresentation and enforcement

CardMedic is a clinical communication system used in patient care. Misuse of the platform, or misrepresentation of it, can affect clinical decisions and patient safety. We treat it accordingly, and we enforce these provisions.

Prohibited conduct

In addition to the restrictions set out above, you must not, and must not permit or procure any other person to:

  • Access, use or retain CardMedic, its content, its interface or its platform for the purposes of competitive analysis, benchmarking, market research, product development, or the creation of derivative, substitute or competing products or services.
  • Create an account under a false identity, or misrepresent your name, occupational role, professional registration, employer, affiliation or purpose of access. Requests for Evaluation Mode are verified, and a false declaration is a material breach of these Terms as well as a potential offence.
  • Obtain or attempt to obtain access on behalf of, or for the benefit of, a competitor, a language service provider, or any organisation evaluating CardMedic for a purpose other than the one declared.
  • Copy, screenshot, screen-record, scrape, index, extract, reproduce, republish or redistribute any part of the content, including any individual communication flashcard or any combination of them, whether manually or by automated means.
  • Reverse-engineer, decompile, disassemble, or attempt to derive the structure, organisation, source code, training data or underlying methodology of the platform or its content.
  • Use CardMedic, its content or any information derived from it to train, fine-tune, evaluate or benchmark any machine learning or artificial intelligence system.
  • Circumvent, disable or interfere with any access control, authentication, rate limit, licence restriction or security measure.
  • Use access to CardMedic to solicit, divert or contract with CardMedic’s customers, prospective customers, partners, employees or contractors.
  • Make, publish or procure the publication of any statement about CardMedic, its content, its clinical governance, its accuracy, its evidence base or its personnel that is false, misleading, or presented without a reasonable factual basis, whether to a customer, a prospective customer, a procurement body, a regulator, a journalist, or in any tender, bid, submission or public forum.
  • Misrepresent the findings, scope, sample, methodology or limitations of any CardMedic evaluation, case study or published evidence, including by quoting a figure without its stated denominator, setting or version.
  • Represent or imply that CardMedic claims to replace professional interpretation, or that it makes any accuracy claim it does not make. Our stated position on accuracy and on the role of professional interpreters is published on this website and is the only position we assert.

Statements about accuracy and clinical quality

We publish our clinical communication governance framework, our quality dimensions and our stated limitations openly, precisely so that our position can be assessed on the record rather than characterised by others. Where a third party makes or repeats a false or unsubstantiated assertion about the accuracy, safety or governance of CardMedic – including in a tender response, a procurement discussion, a comparison document or a communication to a healthcare organisation – we will require it to be corrected and withdrawn in writing, to every recipient, and we will pursue the remedies set out below.

This applies equally to assertions made by, or on behalf of, organisations that compete with CardMedic or that supply adjacent services, including language service providers and their agents, resellers and consultants.

Enforcement and remedies

CardMedic reserves the right, without notice and without limiting any other right or remedy, to:

  • Suspend or terminate any account, licence or evaluation access immediately.
  • Refuse future access to the individual, and to their employer or organisation.
  • Notify the individual’s employer, and where the individual is a registered healthcare professional, their professional regulator.
  • Notify any healthcare organisation, commissioning body or procurement authority to which a false or misleading statement was made.
  • Seek injunctive relief, including interim injunctive relief, to restrain continuing or threatened conduct.
  • Claim damages, an account of profits, delivery up or destruction of infringing material, and its costs.

Conduct of the kinds described above may give rise to civil liability for breach of contract, copyright infringement, database right infringement, breach of confidence, passing off, malicious falsehood, defamation, or unlawful interference with economic interests.

Certain conduct may also constitute a criminal offence. Without limitation, and depending on the facts: making, dealing in or communicating infringing copies of a copyright work in the course of a business may be an offence under section 107 of the Copyright, Designs and Patents Act 1988; securing unauthorised access to a computer system, or doing so with intent to commit a further offence, may be an offence under sections 1 to 3 of the Computer Misuse Act 1990; and making a false representation dishonestly, intending to make a gain or cause a loss, may be an offence under section 2 of the Fraud Act 2006. Where we consider that a criminal offence may have been committed, we will report it to the appropriate authorities and will co-operate fully with any investigation or prosecution.

These provisions survive termination of your access, and are in addition to any obligation owed under a licence agreement between CardMedic and a healthcare organisation.

Enforcement and remedies

CardMedic enforces these Terms. We take a deliberately firm position on misuse, and the following is a statement of what we will do, not a statement of what we would prefer to do.

Immediate suspension. CardMedic reserves the right to suspend or terminate any account or organisational access immediately and without notice for any breach of these Terms, including where a breach is reasonably suspected and pending investigation.

Conduct we will pursue. Without limitation, we will take action in respect of:

  • Unauthorised access, including access obtained under a false identity, misrepresented occupational role, misrepresented affiliation, or misrepresented purpose.
  • Prohibited competitive use, including accessing the platform or its content for competitive analysis, benchmarking, product development, model training, or the creation of derivative or competing solutions.
  • Copying, scraping, extraction or reproduction of clinical content, communication flashcards, translations, accessible formats or platform functionality, whether manual or automated.
  • False, misleading or disparaging statements about CardMedic, its clinical governance, its evidence base, its accuracy, its security posture or its compliance status – including statements made to healthcare organisations, procurement teams, framework operators, commissioners or in response to tenders.
  • Misrepresentation of our assurance position, including inaccurate claims about our clinical safety, information governance, accessibility conformance or regulatory standing.
  • Circumvention, including using access to the platform to solicit, divert or contract with CardMedic’s customers, prospective customers or partners.
  • Interference with the platform, its security controls, its availability or the integrity of its content.

Civil remedies. We will pursue all available civil remedies, including injunctive relief, interim injunctions, delivery-up, an account of profits, damages, and recovery of legal costs. Where a false or disparaging statement has caused or is likely to cause commercial harm, we will pursue claims in malicious falsehood, defamation, passing off, breach of contract and breach of confidence as applicable.

Criminal referral. Certain conduct described above may constitute a criminal offence under the laws of England and Wales, including under the Computer Misuse Act 1990 (unauthorised access to computer material and unauthorised acts impairing operation), the Copyright, Designs and Patents Act 1988, the Trade Marks Act 1994, and the Fraud Act 2006 (including fraud by false representation). Where we consider that a criminal offence may have been committed, we will report the matter to the police and to any relevant regulator, framework operator or professional body, and we will cooperate fully with any resulting investigation or prosecution. We will not treat such matters as commercial disagreements to be settled quietly.

Notification to third parties. Where misuse or misrepresentation affects a procurement process, a framework, a customer or a patient-facing service, we reserve the right to notify the affected organisation, the framework operator and the relevant commissioning body, and to provide them with the evidence on which we rely.

Preservation of evidence. Access to the platform is logged. We retain access, authentication and usage records for the purposes of security, audit and the investigation of suspected misuse, and those records may be relied upon in civil proceedings, criminal proceedings, regulatory processes or procurement disputes.

No waiver. Any delay or failure by CardMedic in enforcing these Terms does not constitute a waiver of our rights, and does not prevent enforcement at a later date.

Conduct in NHS procurement

CardMedic supplies healthcare organisations, and much of that supply is procured under public procurement rules. Conduct in that context is not simply a commercial matter between suppliers – it engages obligations owed to the buying organisation and, ultimately, to patients.

Public healthcare procurement in England is governed by the Health Care Services (Provider Selection Regime) Regulations 2023, the Procurement Act 2023 and associated guidance, together with each organisation’s own standing financial instructions and conflict-of-interest policies. Those frameworks require, among other things, transparency, fair treatment of suppliers, the avoidance of undue influence, and the declaration of relevant interests.

Where we consider that conduct affecting a procurement has crossed a line, we will act. That includes conduct by incumbent suppliers, framework operators, intermediaries or any other party. Specifically, we will raise formally and pursue:

  • False or misleading statements made to a buying organisation about CardMedic’s clinical governance, translation accuracy, evidence base, security posture, regulatory standing or compliance status, whether made in a bid response, a market engagement exercise, a supplier briefing or informally.
  • Statements or conduct intended to induce a buying organisation to exclude CardMedic other than on the merits of a properly evaluated requirement.
  • Undeclared conflicts of interest, including where a party advising on, shaping or operating a procurement has a financial interest in its outcome, such as commission calculated on contract value.
  • Restrictions on competition arising from closed or expired frameworks being used in a way that forecloses assessment of alternative solutions on their merits.
  • Conduct causing avoidable public expenditure, including where a buying organisation is induced to commission unnecessary assurance activity on the basis of statements that are inaccurate.

How we will act. Where we hold evidence of such conduct, we will raise it in writing with the buying organisation’s procurement lead, senior responsible officer and, where the conduct may involve fraud or bribery, its Local Counter Fraud Specialist. We may also refer the matter to the NHS Counter Fraud Authority, the Cabinet Office Public Procurement Review Service, the relevant framework operator, and the Competition and Markets Authority, as appropriate to the conduct concerned.

Fraud. Conduct involving dishonest false representation made for gain, or to cause loss to a public body, may constitute an offence under the Fraud Act 2006. Conduct involving inducements in connection with the award of a contract may constitute an offence under the Bribery Act 2010. Where we consider that such conduct may have occurred, we will report it and cooperate with any investigation.

Our own obligations. These standards apply to us equally. We do not make claims about competitors that we cannot evidence, we declare relevant interests, we do not offer inducements, and we publish the limitations of our own product alongside its benefits. We invite any buying organisation to hold us to the same standard we ask of others, and to tell us directly if we ever fall short of it.

Notification of changes and acceptance

We keep our Terms and Conditions and Privacy Policy under review and will place any updates on this page. This version is dated 10 September 2026. By using CardMedic, you consent to the collection and use of data by us as set out in these Terms and Conditions and Privacy Policy. Continued access or use of CardMedic will constitute your express acceptance of any modifications to these Terms and Conditions and Privacy Policy.

CardMedic complies with the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018. UK GDPR is substantively equivalent to the EU General Data Protection Regulation (EU GDPR), as it was incorporated from the EU GDPR framework and maintains the same core principles and obligations for the protection of personal data. Transfers of personal data from the European Union to the United Kingdom are permitted under the European Commission’s adequacy decision for the UK.

Interpretation

All uses of the word “including” mean “including but not limited to” and the enumerated examples are not intended to in any way limit the term which they serve to illustrate. Any email addresses set out in this policy may be used solely for the purpose for which they are stated to be provided, and any unrelated correspondence will be ignored. Unless otherwise required by law, we reserve the right to not respond to emails, even if they relate to a legitimate subject matter for which we have provided an email address. As a matter of common sense, you are more likely to get a reply if your request or question is polite, reasonable and there is no relatively obvious other way to deal with or answer your concern or question (for example FAQs, other areas of our website).

Our staff are not authorised to contract on behalf of Card Medic Limited, waive rights or make representations (whether contractual or otherwise). If anything contained in an email from a Card Medic Limited address contradicts anything in this policy, our terms or any official public announcement on our website, web application or mobile application, or is inconsistent with or amounts to a waiver of any Card Medic Limited rights, the email content will be read down to grant precedence to the latter. The only exception to this is genuine correspondence expressed to be from the Card Medic Limited legal department.