

CardMedic provides an instantly available, 24x7x365 solution at a fraction of the cost, which helps healthcare make sense for people experiencing communication barriers.
Why alternatives to third-party intermediary interpreter solutions are needed
Why do communications barriers between healthcare providers and patients exist?
How do communication barriers impact patient care?
Lower quality care
Wasted resources
Decreased patient and
staff satisfaction
Increased costs
Less engaged patients
Avoidable strain on the wider
health and care system
How can healthcare providers overcome communication barriers?

Interpreters play a crucial and invaluable role in ensuring effective communication in healthcare settings. Their expertise is essential for providing equitable care to patients with limited English proficiency. However, access to interpreters can sometimes be limited due to resource and buget constraints.
Our customers have shared that, despite interpreters’ critical importance, availability can be a challenge, with interpreters sometimes being accessible for only one hour during a 12-hour shift. This often requires healthcare staff to seek alternative solutions, redirecting valuable time away from patient care.
Telephone and video-based interpretation services can be effective in many cases, but they come with their own challenges, particularly in emergency or critical care situations where every second counts. In such cases, healthcare teams may resort to using friends, family, other staff, or machine-translation tools as a last resort. While these alternatives can help bridge communication gaps in the moment, they also carry certain limitations and risks.
This highlights the ongoing need for innovative solutions to support interpreters and enhance accessibility, ensuring that patients receive the highest standard of care while reducing the burden on healthcare staff.


How can technology help improve clinician to patient communication?

Digital frontline tools, like CardMedic, that are instantly available at the point of care are a safer, more efficient solution for patients and healthcare staff than other methods resorted to when professional interpreters are simply not available.
CardMedic provides a library of pre-prepared content to guide common clinician-to-patient interactions, written by healthcare professionals, and human translated into over 50 languages including British Sign Language, as well as easy read, read aloud and live translate formats. And when interpreters are needed for more nuanced conversations or digital consent is required, CardMedic instantly connects users at the point of need. CardMedic offers an affordable fixed price solution for all members of staff and patients – giving unlimited access to the app on any device at any time, at a fraction of typical interpretation and translation spends.
CardMedic benefits include:
For Patients
- Safer, higher quality care
- Less time waiting
- More confidentiality and privacy
- Improved health literacy
- Improved understanding
- List Item
For Healthcare Staff
- Instantly available – 5 x faster than using a 3rd party intermediary
- Clinically nuanced, pre- prepared dialog
- More time to care
- More informed patients
- Enhanced medication compliance
For Healthcare Providers
- Enhanced patient safety
- Improved patient understanding
- Reduced health inequalities
- Optimised interpreter access
- Improved patient outcomes
- Staff efficiency
Book a 30 minute demo to discover how CardMedic is transforming care
See how our clinically powered platform makes care delivery faster and more understandable for everyone.
- Provide equality of experience to patients
- Enable consistency of service for providers
- Improve efficiency of outcomes for hospitals
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